FREQUENTLY ASKED QUESTIONS

Find answers to the most frequently asked questions about eFuneral and planning and purchasing a funeral service below. If you don’t find the information you need, don’t hesitate to contact us or your chosen funeral services provider.

General Questions

Do I have to prepay?


Not necessarily. You may simply prepare a plan and select a provider and pass that information along to your loved ones. However, if you choose prepayment as the final step, your loved ones will have clarity about your funeral plans after you pass on and your prearrangement will be funded for the goods and services you select. If you choose to prepay, your funds will be placed in a secure funding vehicle in accordance with the law in your state.




What if I change my mind or need to change providers?


One of the biggest advantages of prepaying through eFuneral is our extensive provider network. If you need to change your selected funeral services provider, send us a note at help@efuneral.com and we will help you find another provider. If you prefunded your prearrangement, you may move your prearrangement to another provider free of charge. Please note, the new provider may not honor the guarantees or prices of the original provider. If you have prepaid through eFuneral and change your mind altogether, carefully review the documentation associated with the secure funding vehicle as it may permit cancellation for a full refund within a certain time period.




Where does my money go when I prepay for my funeral with eFuneral?


When you prepay for your funeral with a partner provider through eFuneral, your payment is secured through a secure funding vehicle regulated in accordance with the laws of your state.




Are there financial benefits to prepaying for my funeral?


There are. By prepaying for your funeral, you can often benefit from a guaranteed funeral contract.





Prepaying for a Funeral

Do I have to prepay?


Not necessarily. You may simply prepare a plan and select a provider and pass that information along to your loved ones. However, if you choose prepayment as the final step, your loved ones will have clarity about your funeral plans after you pass on and your prearrangement will be funded for the goods and services you select. If you choose to prepay, your funds will be placed in a secure funding vehicle in accordance with the law in your state.




What if I change my mind or need to change providers?


One of the biggest advantages of prepaying through eFuneral is our extensive provider network. If you need to change your selected funeral services provider, send us a note at help@efuneral.com and we will help you find another provider. If you prefunded your prearrangement, you may move your prearrangement to another provider free of charge. Please note, the new provider may not honor the guarantees or prices of the original provider. If you have prepaid through eFuneral and change your mind altogether, carefully review the documentation associated with the secure funding vehicle as it may permit cancellation for a full refund within a certain time period.




Where does my money go when I prepay for my funeral with eFuneral?


When you prepay for your funeral with a partner provider through eFuneral, your payment is secured through a secure funding vehicle regulated in accordance with the laws of your state.




Are there financial benefits to prepaying for my funeral?


There are. By prepaying for your funeral, you can often benefit from a guaranteed funeral contract.





Security & Privacy

Do I have to prepay?


Not necessarily. You may simply prepare a plan and select a provider and pass that information along to your loved ones. However, if you choose prepayment as the final step, your loved ones will have clarity about your funeral plans after you pass on and your prearrangement will be funded for the goods and services you select. If you choose to prepay, your funds will be placed in a secure funding vehicle in accordance with the law in your state.




What if I change my mind or need to change providers?


One of the biggest advantages of prepaying through eFuneral is our extensive provider network. If you need to change your selected funeral services provider, send us a note at help@efuneral.com and we will help you find another provider. If you prefunded your prearrangement, you may move your prearrangement to another provider free of charge. Please note, the new provider may not honor the guarantees or prices of the original provider. If you have prepaid through eFuneral and change your mind altogether, carefully review the documentation associated with the secure funding vehicle as it may permit cancellation for a full refund within a certain time period.




Where does my money go when I prepay for my funeral with eFuneral?


When you prepay for your funeral with a partner provider through eFuneral, your payment is secured through a secure funding vehicle regulated in accordance with the laws of your state.




Are there financial benefits to prepaying for my funeral?


There are. By prepaying for your funeral, you can often benefit from a guaranteed funeral contract.





Choosing a Provider

Why are some providers marked as eFuneral Partners?


eFuneral Partner providers have partnered with us to offer direct, online planning and purchase capability. This means you can complete the entire process, including paying for prearrangement, online. In addition, our Partner providers will guarantee the cost of a prearranged and pre-funded funeral purchased through eFuneral.




Is there a benefit to selecting an eFuneral Partner provider?


The biggest benefit is the ability to complete your planning process and payment online.





Guaranteed Funerals

Why are some providers marked as eFuneral Partners?


eFuneral Partner providers have partnered with us to offer direct, online planning and purchase capability. This means you can complete the entire process, including paying for prearrangement, online. In addition, our Partner providers will guarantee the cost of a prearranged and pre-funded funeral purchased through eFuneral.




Is there a benefit to selecting an eFuneral Partner provider?


The biggest benefit is the ability to complete your planning process and payment online.





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