FREQUENTLY ASKED QUESTIONS

Find answers to the most frequently asked questions about eFuneral and planning and purchasing a funeral service below. If you don’t find the information you need, don’t hesitate to contact us or your chosen funeral services provider.

General Questions

What is eFuneral and why should I use it?


eFuneral is an online funeral planning and purchasing tool. We’re not a funeral services provider. eFuneral enables you to make funeral plans and purchases online with the funeral services provider of your choice. If you choose to pre-fund your funeral, we may offer a secure funding vehicle for your prearrangement.




Does eFuneral help with imminent funeral services or just advance planning?


eFuneral works with hundreds of partner providers nationwide to serve both customers who are planning an imminent service or are making advance plans.




I’m with a funeral home. How do we become an eFuneral Partner provider?


eFuneral is always excited to connect with prospective Partner providers. Please visit efuneralpartner.com or contact us at partner@efuneral.com for more information.





Prepaying for a Funeral

Is my payment information secure?


We have partnered with the leading payment gateway to provide secure payment services. They have been audited by a PCI-certified auditor and are certified to PCI Service Provider Level 1. This is the most stringent level of certification in the payments industry.




Is my data secure?


Your information is stored securely by eFuneral. We use TLS 1.2 encryption to maintain your information and we never sell your information to third parties.For more information please review our privacy policy.





Guaranteed Funerals

Is my payment information secure?


We have partnered with the leading payment gateway to provide secure payment services. They have been audited by a PCI-certified auditor and are certified to PCI Service Provider Level 1. This is the most stringent level of certification in the payments industry.




Is my data secure?


Your information is stored securely by eFuneral. We use TLS 1.2 encryption to maintain your information and we never sell your information to third parties.For more information please review our privacy policy.





Choosing a Provider

Why are some providers marked as eFuneral Partners?


eFuneral Partner providers have partnered with us to offer direct, online planning and purchase capability. This means you can complete the entire process, including paying for prearrangement, online. In addition, our Partner providers will guarantee the cost of a prearranged and pre-funded funeral purchased through eFuneral.




Is there a benefit to selecting an eFuneral Partner provider?


The biggest benefit is the ability to complete your planning process and payment online.





Guaranteed Funerals

What is a “guaranteed funeral?”


When a prepaid funeral is “guaranteed,” it means that the funeral provider accepts your payment now as payment in full for the goods and services they will provide in the future. This means your loved ones or your estate will not have to pay additional funds for the items under guarantee.




I’ve prepaid for my funeral service. If funeral costs rise before I pass away, will my loved ones have to pay the difference?


That depends. If you preplanned a funeral with a provider who will guarantee the cost then your loved ones won’t owe any additional funds for the guaranteed items. If you planned with a funeral provider who doesn’t guarantee the cost then your loved ones will need to make up any difference in the actual cost or change the selections to a more affordable option (if changes to your selections are allowed in your state).




If my funeral is guaranteed does that mean my family won't owe anything?


When a funeral is guaranteed, the funeral provider accepts the prepayment as payment in full for the services the funeral provider can control. This includes things like their staff, the use of their facilities, transportation, and any caskets or urns you purchase. Things that aren’t guaranteed are things outside of the provider’s control like the cost of flowers, purchasing an obituary placed in a newspaper or services provided by the cemetery. When prefunding you can set money aside for these nonguaranteed items to minimize the potential out-of-pocket cost to your loved ones.





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Are You Prepared?

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